This privacy policy explains how Deye Inverter handles personal information collected through digital platforms, customer interactions and business activities. It is designed to help users, installers and partners understand what data may be collected, why it is used and how it is protected.
Why personal information is collected
Deye Inverter may collect personal information to fulfil orders and requests, manage customer and prospect relationships, provide digital services, improve products, run marketing activities, protect platform security and support normal business operations.
Types of data covered
Information may include identity and contact details, company information, account or platform activity, service requests, communication records and technical data related to website or digital platform usage.
How information is used
- Responding to product, service and support requests.
- Managing user accounts, programmes and customer relationships.
- Improving products, digital journeys and service quality.
- Providing relevant product, safety, marketing or operational information.
- Maintaining security, preventing fraud and meeting legal obligations.
Sharing and transfer
Data may be shared within the Deye organisation, with service providers, business partners or public authorities when required by law. Any sharing should follow applicable privacy and data protection requirements.
Retention, security and rights
Personal data should be kept only for as long as needed for the stated purpose or legal requirements. Users may have rights to access, correct, delete or restrict processing of their personal information depending on local law. Security controls are used to protect information from unauthorised access, loss or misuse.
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